Refund Policy
At VYRONAPETS®, customer satisfaction is important to us. Please review the following conditions before requesting a return or refund.
Return Eligibility
You may request a return within 30 days of receiving your order. To qualify for a return, the item must be:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase or an order number
Requesting a Return
Before returning an item, contact us at help@vyronapets.com. Include your order number and the reason for your return. Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs. We will review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, used pet-care or grooming products, personalized items, gift cards, and clearance items may not be eligible for return unless they arrive damaged or defective.
Refunds
Once your return has been received and inspected, we will notify you of the decision. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Contact us as soon as possible if you need to request a cancellation.
Contact Us
For return or refund assistance, contact:
VYRONAPETS®
Email: help@vyronapets.com
690 Lincoln Road, Suite 301
Miami Beach, FL 33139, United States